How to Grow a Customer Service-Oriented Business
What are the ways to make a customer happy? It has been a result in different surveys on customer satisfaction that the biggest factor that affects the happiness of a customer is based on service. Regardless if you are a company that offers a product or service or both, if you don’t have the services of a good company, then you will never succeed.
So how do you make a customer happy with your costumer services? When you talk about costumer services, it varies from one company to another. But if you are serious about delivering quality customer service to your customers, you need to apply some tips.
Greet with a Smile
One of the most welcoming gestures to a customer is for them to be greeted with a smile from every employee of the company. In fact, you can prove it all by yourself because smiling indeed gives you a better mood. By giving your smile to a customer, you are actually building a good impression to them. The result will make the customer share this happy experience to their friends and relatives. This is already a word-of-mouth.
Trained Customer Service Employees
It is a fact that there are really customers that are moody and high-tempered. One way to immediately respond to this situation is when you allow your employee to do his or her part in calming the customers. But not all employees know how to handle customers that is why you need to conduct regular seminars and trainings for all your employees on proper customer handling and services in general. This way, you are always confident that no matter how difficult a customer can be, any of your employees can handle him or her. Trainings must be conducted regularly so you need to allot a specific budget for your trainings.
Systematic Business Operations
It is very important that you have a systematized process flow for your business. This means that you have a good choice of computer software to help in your day to day operations and that you have properly designated the tasks. Also, it is recommended to have a regular meeting with your employees to discuss issues on the company and also ways to improve your service. This will give the leader a chance to discuss to his fellow workers on the goals of the company.
Add-on service is very crucial to attract a customer that is why it is considered to be a very important factor in a business. There are various forms of add-on services and these include coffee, benches, television and magazines. Though this may cause the budget to increase, it is worth the try.